Business Support Specialist

Job Summary

To support a dynamic software company, the full-time hourly Business Support Specialist will handle client inquiries, troubleshoot product-related questions, and provide training via phone, email, and live chat in a remote environment.

Key responsibilities:

• Gather information through questioning to identify client issues and offer resolutions
• Document client interactions and issues in Salesforce while staying up to date on product knowledge
• Provide support and training to clients, advocating for their needs through active listening

Required qualifications:

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and hardware
• Reliable internet service provider
• Salesforce experience is a plus