Business Support Specialist

Job Summary

To support a growing team, the full-time hourly Business Support Specialist will handle client inquiries, troubleshoot product-related questions, and provide training via phone, email, and live chat in a remote environment.

Key responsibilities

• Gather information from clients to identify issues and provide effective troubleshooting and resolutions
• Document client interactions and solutions in Salesforce while maintaining up-to-date product knowledge
• Engage with clients to understand their needs and advocate for their success through active listening

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and adapt to changes
• Experience with Salesforce is a plus
• Reliable internet service provider is required