Business Support Specialist

Job Summary

To support a dynamic software company, the full-time hourly Business Support Specialist will handle client inquiries, troubleshoot product issues, and provide training via phone, email, and live chat in a remote environment.

Key responsibilities:

• Manage client inquiries by identifying problems through effective questioning and troubleshooting product-related questions
• Document issues in Salesforce and offer resolutions to ensure client success
• Stay updated on product knowledge and internal business processes to provide accurate support

Required qualifications:

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Reliable Internet Service Provider
• Tech-savvy with the ability to learn new software and hardware
• Salesforce experience is a plus