Business Support Specialist

Job Summary

Seeking an enthusiastic and tech-savvy Business Support Specialist for a full-time, hourly remote position who will manage client inquiries, troubleshoot product-related questions, and provide training via phone, email, and live chat while ensuring customer success.

Key responsibilities

• Handle client inquiries by gathering information and troubleshooting product and training-related questions
• Document issues in Salesforce and offer resolutions to ensure client success
• Stay updated on product knowledge and internal business processes to effectively support clients

Required qualifications

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Reliable internet service provider
• Tech-savvy with a willingness to learn new software and hardware
• Salesforce experience is a plus