Business Support Specialist
Job Summary
To support critical business processes and member account services, the contract Business Support Specialist II will research and resolve escalated issues, support software testing and implementation, and drive continuous process improvements in a remote environment.
Key Responsibilities:
- Research, analyze, and resolve escalated issues involving member accounts and business systems
- Investigate operational discrepancies and identify effective solutions while ensuring compliance
- Partner with cross-functional teams to address system and operational issues and support software enhancements
Required Qualifications:
- Bachelor's degree in Business Administration, Accounting, Finance, or a related field, or equivalent experience
- Experience in business operations, financial services, or banking operations
- Strong analytical and critical thinking skills for resolving complex operational issues
- Experience with account discrepancies and system-related issues
- Ability to interpret policies and regulatory requirements effectively
Complete Job Description
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