Business Support Specialist
Job Summary
Working remotely on a full-time basis from Friday to Tuesday, the Business Support Specialist will manage customer support requests, review accounts for compliance concerns, and prepare reports while ensuring effective communication with both customers and internal teams.
Key responsibilities
- Support customer requests via phone, chat, and email, especially during peak times
- Review accounts for compliance issues and serve as the first level of escalation for customer care representatives
- Prepare reporting and manage ad hoc project requests from leadership while balancing competing priorities
Required qualifications
- Minimum of 5 years of experience in customer support or administrative fields
- Proven ability to meet monthly, quarterly, and annual objectives
- Demonstrated knowledge of Microsoft Office 365 applications
- Strong critical thinking skills and the ability to exercise independent judgment
- Exceptional organizational and follow-up skills
Complete Job Description
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