Business Systems Analyst

Job Summary

A company is looking for a Business Systems Analyst.

Key Responsibilities

• Provide platform support and incident management, serving as the primary contact for inquiries and issues
• Develop expertise in platform features and provide user guidance, including creating documentation
• Execute operational tasks and support system maintenance, ensuring consistent business operations

Required Qualifications

• Bachelor's degree in information systems, Business, IT, or related field (or equivalent experience)
• 3 - 5+ years of experience in platform support or related operations
• Strong troubleshooting skills and experience with ticketing tools
• Excellent customer service orientation and organizational skills
• Ability to maintain accurate documentation for operational tasks