Business Systems Analyst
Job Summary
To enhance customer experience and operational efficiency, the full-time remote Business Systems Analyst will gather requirements, analyze data, and collaborate with cross-functional teams to improve systems integration and process optimization.
Key Responsibilities
- Requirements Gathering: Elicit and document business needs for new or improved systems
- Data Analysis: Analyze data to find insights, improve data quality, and support strategic decisions
- Systems Integration: Work on integrating different systems and identifying process improvements
Required Qualifications
- Bachelor's degree in a relevant field
- Two to four years of experience as a business analyst
- Experience with Google CES/CEP and contact center technologies
- Proficiency in data analysis and process improvement methodologies
- Strong skills in documentation and stakeholder collaboration
Complete Job Description
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