Business Systems Analyst Self-Service and Systems
Job Summary
A company is looking for a Business Systems Analyst, Self-Service and Systems role.
Key Responsibilities:
- Implement and maintain AI tools and resources within software solutions used by the technical support organization
- Analyze data sets to identify trends, patterns, and insights within internal and vendor-provided systems
- Develop and maintain reports, data collection systems, AI models, and resources to optimize system efficiency
Required Qualifications:
- Bachelor's degree in data science, applied statistics, computer science, business, or related field
- 3+ years of experience in technology, technical support, or customer support roles
- At least one year working with AI technologies such as large language models and deep learning models
- Proficiency in programming languages like Python for automation and reporting tasks
- Understanding of AI prompts, relevance rules, and language models in systems like Coveo, Salesforce, GPT, or ChatGPT
Complete Job Description
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