Business Systems Manager

Job Summary

Collaborating with stakeholders and technology teams, the full-time remote Business Systems Manager will focus on improving systems and workflows in Customer Support Management, gathering requirements, supporting solution design, and ensuring operational effectiveness.

Key responsibilities

• Work closely with stakeholders and Product Managers to analyze, document, and manage requirements and expectations
• Collect and document functional and technical requirements while assessing current business processes for gaps and improvement opportunities
• Collaborate with technical teams to define and implement system enhancements, conducting application configuration and managing testing processes

Required qualifications

• 3-5 years of experience in a business analyst role
• Salesforce domain knowledge with practical experience in Salesforce platforms and applications
• Familiarity with Jira, Confluence, Bitbucket, and Git
• Experience with both Agile and Waterfall project management methodologies
• Proven experience managing technology in a SOX and SOC1 environment