Business Technology Analyst

Job Summary

A company is looking for a Business Technology Analyst to join their team.

Key Responsibilities

• Interface with Omni Channel Partners to identify reporting requirements for new Business Technology feature developments
• Develop and maintain automated Business Intelligence (BI) reports and customer experience (CX) data models and visualizations
• Optimize existing journey analytics reporting and streamline journey key performance indicators (KPIs) across all business lines

Required Qualifications

• Bachelor's Degree in Business Administration, Computer Programming, Statistics, Economics, Math, or closely related field required
• At least 3 years of experience in customer or employee experience working with relational data, SQL, Power BI, or similar programs required
• Experience with Genesys Cloud CX, Qualtrics, Salesforce, or similar programs preferred
• SQL MCTS certification preferred
• Certification in Genesys Cloud CX, Qualtrics, Salesforce, or comparable programs a plus