Business Technology Support Specialist

Job Summary

A company is looking for a Business Technology Support Specialist to assist with technology solutions and support for advisors and end users.

Key Responsibilities

• Identify technology gaps and implement solutions for team success
• Facilitate cross-functional meetings to enhance processes and support models
• Monitor service quality metrics and improve support processes across the organization

Required Qualifications

• Bachelor's degree or equivalent experience
• 1-5 years of process management and improvement experience
• 1+ years of experience with financial services vendor management preferred
• Experience in technology support and business partner engagement
• Ability to write requirements and conduct user acceptance testing