Business Value Transformation Analyst
Job Summary
Partnering with Account Management and Sales, the remote CX Business Value Transformation Analyst will quantify and communicate the ROI customers realize, developing financial models and conducting value assessments to support renewals and expansions.
Key responsibilities
- Develop and maintain ROI, TCO, and business-value calculators for customer interactions
- Conduct structured value assessments to quantify customer outcomes and produce success stories
- Train Account Management and Sales teams on utilizing value tools and frameworks in customer conversations
Required qualifications
- Bachelor's degree in Finance, Business, Economics, or a related field
- 5-8 years of experience in value engineering, management consulting, financial analysis, or CX/CS analytics
- Experience with customer success measures and business case development
- Background in CX metrics such as ARR, NRR, and NPS preferred
- MBA or equivalent quantitative graduate coursework preferred
Complete Job Description
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