CAD Service Quality Engineer

Job Summary

A company is looking for a CAD Service Quality Engineer to join their Customer Success team.

Key Responsibilities

• Investigate and resolve CAD service issues impacting active agencies in collaboration with Customer Success and Engineering
• Monitor system performance and identify opportunities for improving reliability and service quality
• Document findings and communicate clearly with both technical and non-technical stakeholders

Required Qualifications

• At least 3 years of professional experience with Computer Aided Dispatch systems
• Background in public safety and understanding of CAD systems in emergency environments
• Technical proficiency with CAD systems and troubleshooting capabilities
• U.S. citizenship and ability to pass background checks for federal agencies
• Willingness to learn and continuously improve support for users