California Admin 2 - Appeals

Job Summary

Providing administrative and case management support, the full-time remote Admin 2 - Appeals will maintain accurate case records, process documentation, and serve as a point of contact for case status inquiries while ensuring compliance with established procedures.

Key responsibilities

• Maintain and update case records in the case management system, ensuring timely reporting and tracking
• Respond to inquiries from clients, health plans, and providers regarding case status and the appeals process
• Perform quality audits of case files and documentation to ensure compliance with established procedures

Required qualifications

• High School diploma, GED, or equivalent required
• 2-4 years of relevant experience in administrative support or case management
• Proficiency in Microsoft Suite and Adobe, with strong data entry skills
• Ability to maintain confidentiality and security of sensitive information
• Familiarity with virtual machines for accessing external networks