California ASL Customer Support Representative

Job Summary

A company is looking for an ASL Customer Support Representative (Remote, California only).

Key Responsibilities

• Provide exceptional customer service by answering inbound calls in ASL and addressing account-related or technical support issues
• Determine the root cause of customer problems and resolve issues using available tools and resources
• Educate customers on billing details and facilitate payment processes while promoting additional services

Required Qualifications

• Fluent in American Sign Language
• High school diploma or equivalent
• 1-2 years of experience in a customer service role (preferred)
• Strong computer skills and ability to navigate multiple screens
• Must be able to work in a remote, highly structured environment