California Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Call Center Representative (Tagalog/English or Mandarin/English).

Key Responsibilities

• Manage inbound and outbound calls, including scheduling and authorization processing
• Document all interactions and maintain accurate records of scheduled appointments
• Provide customer service to participants, families, and providers, addressing inquiries and escalating issues as needed

Required Qualifications

• High School Diploma or equivalent required
• Minimum of one year of experience in a call center environment
• Bilingual in English and either Mandarin or Tagalog required
• Flexibility with work hours is necessary
• Experience with organizational tasks in a service/support role