California Bilingual Call Center Representative
Job Summary
Fluent in both English and Spanish, the full-time Bilingual Call Center Representative will assist members with inquiries about healthcare benefits, eligibility, and services in a 100% remote position based in California.
Key responsibilities
- Assist members by phone with questions regarding healthcare benefits and available services
- Deliver professional customer service in both English and Spanish
- Document customer interactions and collaborate with teammates to enhance the customer experience
Required qualifications
- Must currently reside in California
- Fluency in English and Spanish, with experience assisting customers in both languages
- At least one year of call center or contact center experience
- Comfortable navigating multiple computer systems while assisting customers
- Strong communication and listening skills
Complete Job Description
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