California Care Navigator

Job Summary

To support a growing direct service practice, the full-time salaried California Care Navigator will build and maintain relationships with transition-age youth (TAY) and kinship families in California, providing ongoing support and navigation through complex social service systems while working remotely.

Key Responsibilities

• Serve as a consistent point of contact for TAY and kinship families, building trust and facilitating engagement through various communication methods
• Conduct comprehensive needs assessments and develop personalized action plans while monitoring progress and adapting strategies as needed
• Document insights from direct interactions to inform service improvements and contribute to the continuous development of the digital navigation practice

Required Qualifications

• 3+ years of experience navigating child welfare or social service systems, with at least 2 years in a direct service or navigation role
• Trained in Motivational Interviewing, with a focus on trauma-informed and culturally responsive practices
• Familiarity with California's child welfare system and relevant state programs
• Experience with data entry and documentation in case management or tracking systems
• Bachelor's Degree in social work, counseling, human services, or a related field, or equivalent lived experience