California Client Success Manager

Job Summary

Driving client satisfaction and account growth, the full-time California Client Success Manager will manage service delivery, advocate for client needs, and collaborate with cross-functional teams to achieve operational excellence.

Key responsibilities

• Oversee all aspects of service delivery, including contract renewals, client satisfaction, and profitability
• Collaborate with internal teams to ensure coordinated communication and clear ownership of product deliverables
• Drive account growth by developing opportunities, managing revenue forecasts, and ensuring client retention

Required qualifications

• Proven experience in client relationship management within the Hi-Tech industry
• Strong background in delivery excellence and project leadership with a track record of high-quality execution
• Experience in account growth, including successful renewals and up/cross-sells
• Exceptional capability in cross-functional collaboration and risk management
• Authorized to work in the US without requiring sponsorship now or in the future