California Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Scaled.

Key Responsibilities

• Manage a high-volume portfolio of 300-350 accounts, focusing on renewals, retention, and customer value
• Execute a scaled engagement strategy using automated and targeted interactions based on customer segmentation
• Deliver value through data-driven insights to prioritize outreach and reduce churn risk

Required Qualifications

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
• Experience managing a high-volume or scaled book of business preferred
• Strong analytical and organizational skills
• Demonstrated ability to use data and insights to drive customer outcomes and retention
• Experience with tools such as Salesforce, Gainsight, and Outreach is a plus