California Customer Success Manager

Job Summary

Managing key customer accounts, the full-time remote California Customer Success Manager will ensure customer satisfaction, drive product adoption, and identify growth opportunities through upselling and renewals while collaborating with the Customer Experience team.

Key responsibilities:

• Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals with Radicle products
• Educate customers on best practices and new features to maximize the value of Radicle products
• Manage the end-to-end renewal process for assigned customers to ensure contracts are renewed on time

Required qualifications:

• 2-5 years of experience in Customer Success, Account Management, or a similar customer-focused role, preferably with mid-market or enterprise clients
• Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption metrics
• Experience partnering with California behavioral health providers and knowledge of state regulations and reimbursement models
• Strong presentation and public speaking skills, with experience delivering training and business reviews
• Salesforce or other CRM experience