California Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative, Level 1.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat
• Troubleshoot issues using product knowledge and provide clear solutions
• Collaborate with internal teams to improve support processes and software

Required Qualifications

• Experience in customer support or related fields
• Strong problem-solving and relationship-building skills
• Ability to manage multiple tasks in a dynamic environment
• Tech-savvy with comfort in using cloud-based software and support tools
• Experience in the trades or field service industries is a plus