California Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to join their team.

Key Responsibilities

• Handle high volume inbound customer support queries via phone and chat, ensuring timely resolution of inquiries
• Maintain high customer service standards by providing empathetic and customer-centric interactions
• Create and update case documents, proactively identify technical issues, and report them through internal channels

Required Qualifications

• Understanding of supported product suite and ability to explain configurations
• Experience with troubleshooting and identifying root causes of issues
• Familiarity with cloud-based technologies and systems
• Insight into trades industries is advantageous
• Ability to learn quickly and demonstrate a proactive attitude