California Epic MyChart Analyst
Job Summary
Providing Tier 1 support for Epic MyChart users, the full-time California Epic MyChart Analyst will troubleshoot access issues, manage tickets, and deliver exceptional customer service in a remote work environment.
Key responsibilities:
- Support MyChart account activation, password resets, and portal navigation for patients and providers
- Assist users with scheduling, secure messaging, and general workflow questions related to the Epic system
- Document and manage incidents through ticketing systems while maintaining high customer satisfaction
Required qualifications:
- High School Diploma/GED
- 1+ years of support experience or assisting patients with a patient portal in a clinical setting
- 6+ months of work-from-home support experience, including basic IT troubleshooting
Complete Job Description
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