California Experience of Care Specialist

Job Summary

Supporting patient and family experiences, the full-time California Experience of Care Specialist will investigate complaints and feedback, collaborate with healthcare professionals, and assist in conflict resolution while working remotely.

Key responsibilities

• Investigate patient and family complaints and concerns regarding care quality and organizational policies
• Collaborate with managers, physicians, and staff to address complex medical legal issues and diffuse volatile situations
• Manage a high caseload of complaints while ensuring timely responses to meet regulatory timelines

Required qualifications

• Bachelor's degree in Business Administration, Nursing, Social Work, or a related healthcare field
• Two years of recent relevant experience in a healthcare setting
• Strong analytical skills, including the ability to review and analyze medical records
• Proficiency in case management and conflict resolution in a fast-paced environment
• Demonstrated ability to work collaboratively with diverse teams and independently navigate complex situations