California IT Help Desk Coordinator
Job Summary
Customer-focused and detail-oriented, the part-time California IT Help Desk Coordinator will manage technical support requests, provision system access, and troubleshoot issues in a remote environment.
Key responsibilities
- Provision and de-provision system access based on role-based access control, collaborating with department managers for necessary approvals
- Provide support for enterprise applications and resolve end-user issues within established service level agreements
- Develop and maintain internal procedures and technical documentation, contributing to the IT Support knowledge base
Required qualifications
- High School Diploma or General Education Degree (GED) required
- Completion of Computer Technology classes is necessary
- Experience in help desk support for mixed platform environments, including Windows and mobile devices
- Knowledge of state and federal laws related to credit union compliance
- Ability to perform hands-on fixes at tier 2 level, including software installation and network connectivity troubleshooting
Complete Job Description
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