California IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist II responsible for implementing, administering, and supporting distributed systems with a focus on core Microsoft products and security best practices.

Key Responsibilities

• Manage and resolve Tier 2 issues efficiently while ensuring minimal disruption to customer operations
• Provide advanced technical support for escalated issues and assist with P1 incidents or VIP customer needs
• Maintain accurate documentation of system changes and adhere to Standard Operating Procedures (SOPs)

Required Qualifications

• 3-5 years of experience in a similar IT support role
• Proficiency with Windows Server (2012/2016/2019/2022/2025) and Microsoft 365 administration
• Experience with virtualization technologies, primarily Hyper-V and VMware
• Strong understanding of firewall management and network protocols
• At least one advanced level certification is desired (e.g., AZ-104, CCNP, CompTIA Server+)