California Licensed 988 Crisis Counselor

Job Summary

Providing crisis intervention and emotional support, the part-time California Licensed 988 Crisis Counselor will assist help-seekers via telephone, working remotely with a schedule from Friday to Tuesday, 8:30 PM to 5:00 AM PST, while completing necessary training and maintaining quality assurance standards.

Key responsibilities

• Offers crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds
• Completes safety assessments, safety planning, de-escalation, and follow-up with help-seekers
• Maintains accurate documentation of interactions in real time and mentors volunteers during their training process

Required qualifications

• Minimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred
• Possess a high school diploma or equivalent
• Strong interpersonal skills with the ability to empathetically engage with individuals from diverse backgrounds
• Exceptional multi-tasking and time management skills
• Ability to effectively use web-based platforms and electronic documentation systems