California Licensed Admissions Supervisor

Job Summary

Seeking a California Licensed Admissions Supervisor, the full-time role will manage the Admissions team’s daily operations, ensuring efficient scheduling, performance monitoring, and a high-quality patient experience in a fast-paced call center environment.

Key responsibilities

• Oversee daily call center activity and manage team schedules to ensure adequate staffing and coverage
• Provide continuous coaching and conduct performance reviews to enhance the skills and effectiveness of Admissions Specialists
• Support quality assurance by reviewing calls and addressing process gaps to maintain accuracy in enrollment activities

Required qualifications

• 5 years of experience in a call center management environment
• Experience in workforce management and schedule development strongly preferred
• Behavioral Health experience preferred
• Proficiency in CRM systems, call management software, and Google Workspace
• Strong analytical skills with attention to detail