California Licensed Broker Relations Representative

Job Summary

A company is looking for a Broker Relations Representative I to manage relationships with agents and provide operational support.

Key Responsibilities:

• Deliver exceptional customer service and resolve inquiries on the first contact
• Document requests accurately and meet call and ticket resolution metrics
• Assist agents with onboarding, certifications, and system training

Required Qualifications:

• At least one year of experience in telephonic customer service preferred
• Experience in managed care, healthcare, or Medicare preferred
• Proficient in Microsoft Suite, Google Suite, and Outlook
• Familiarity with data entry and workflow management systems
• Understanding of leads, co-op, and marketing programs