California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent, CARB.

Key Responsibilities

• Answer complex technical calls and assist the public with various diesel programs
• Maintain accurate records of calls and analyze call data for trends
• Provide detailed regulatory and incentive program information to stakeholders via telephone and e-mail

Required Qualifications, Training, and Education

• Bilingual proficiency is preferred
• High proficiency with Microsoft Office Suite and database-related software applications
• Knowledge of customer service principles and practices
• Ability to research regulatory language and assist with compliance planning
• Experience in a call center or similar environment is beneficial