California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent, BAR.

Key Responsibilities

• Provides information on services available through various Air Quality Programs
• Maintains knowledge of air quality programs to ensure accurate information is conveyed
• Triages inbound calls, schedules appointments, and assists consumers with eligibility determination

Required Qualifications

• Ability to screen and schedule consumer appointments over the phone
• Proficiency with database-related software applications
• Knowledge of customer service principles and practices
• Ability to learn quickly and ask for help when needed
• Understanding of the operating structure of various air quality programs