California Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to provide exceptional customer service and administrative support in a benefits environment.

Key Responsibilities

• Assist customers with benefit inquiries and enrollment processing using internal systems
• Support the implementation of new clients and open enrollment setup
• Research and resolve claims issues while updating internal systems with client benefits information

Required Qualifications, Training, and Education

• Resident Department of Insurance Life License (required or to be completed within 3 months of start date)
• Proficiency in Microsoft Windows and Office Suite products
• Experience utilizing internal systems such as Salesforce and SharePoint
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational and prioritization skills