California Licensed Call Center Rep

Job Summary

Providing exceptional customer service and technical support, the full-time California Licensed Call Center Rep will manage inbound calls, assist clients with health benefits inquiries, and collaborate with various stakeholders while working in a flexible environment that may include remote options.

Key responsibilities

• Manage inbound calls professionally, addressing customer inquiries and resolving issues effectively
• Build and maintain relationships with agents and enrollment counselors while enhancing the overall customer experience
• Document information and activities accurately in the database for tracking and analysis

Required qualifications

• High School diploma or GED with 1-3 years of customer service experience, preferably in a call center
• Proficiency in Microsoft products for data entry and information processing
• Ability to learn new software and navigate multiple systems simultaneously
• Knowledge of government regulations and health benefit programs is preferred
• Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus