California Licensed Call Center Representative
Job Summary
Seeking a California Licensed Call Center Representative in a full-time remote role, the candidate will assist members with inquiries regarding healthcare benefits, eligibility, and available services while providing exceptional customer service in a high-volume environment.
Key responsibilities
- Assist members by phone with questions about healthcare benefits and services
- Deliver professional customer service and accurately document interactions
- Research and resolve member inquiries while navigating multiple systems
Required qualifications
- Must currently reside in California
- At least two years of experience in a call center or contact center environment
- At least one year of professional experience in the healthcare industry preferred
- Ability to manage a high volume of customer interactions with professionalism
- Comfortable navigating multiple computer systems while assisting customers
Complete Job Description
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