California Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor for the Community Impact Call Center.

Key Responsibilities

• Supervise daily operations and performance of call center staff
• Ensure professional and timely handling of all calls according to company standards
• Provide training, coaching, and performance evaluations for staff

Required Qualifications, Training, and Education

• Experience in a supervisory role within a call center environment
• Ability to analyze complex issues and develop sound conclusions
• Proficiency in various technology platforms (e.g., Zoom, MS Office Suite, Salesforce)
• Bilingual in Spanish and English preferred
• Commitment to mission-driven and equity-minded work