California Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor, CICC.

Key Responsibilities

• Supervise and manage daily operations of call center staff, including performance reviews
• Ensure professional and timely handling of all calls in accordance with company standards
• Provide ongoing training and coaching to staff, and maintain training materials and procedures

Required Qualifications

• Bilingual in Spanish and English preferred
• Strong supervisory and leadership skills
• Ability to analyze complex issues and recommend solutions
• Experience with various technology platforms (Zoom, MS Office, Salesforce, Google Suite)
• Commitment to professional development and equity-minded practices