California Licensed CARE Supervisor

Job Summary

A company is looking for a Premium CARE Supervisor to lead and manage a customer service team.

Key Responsibilities

• Lead and manage a team of approximately 15 agents
• Drive team performance through coaching, goal-setting, and accountability
• Build a positive leadership brand that fosters collaboration and success

Required Qualifications

• 3-5 years of experience in a customer service leadership role
• 1 year of experience working with strategic accounts
• Proficiency in MS Excel or Google Sheets
• Experience with Workforce Management (WFM) and Customer Relationship Management (CRM) systems
• Ability to think strategically within a dynamic organization