California Licensed Claims Director

Job Summary

Managing the claims department operations, the fully remote California Licensed Claims Director will oversee claims supervisors and adjusters, ensuring compliance with statutory provisions and company policies while providing mentorship and support to enhance client relations and operational efficiency.

Key responsibilities

• Manage department operating expenses within the approved budget while ensuring the quality and quantity of claims processed
• Provide coaching and performance feedback to claims supervisors and staff, addressing customer and personnel issues as needed
• Consult with clients to identify needs or problems and analyze data to recommend effective solutions for claims and client relationships

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 5 to 10 years of related experience, specifically with California Labor Code and Workers' Compensation programs
• Proven project management skills and experience in managing teams
• Strong business acumen with an understanding of market and competition
• Experience in change management and leadership within a claims environment