California Licensed Claims Manager

Job Summary

Managing a team of attorney-represented bodily injury adjusters, the fully remote California Licensed Claims Manager will lead operations during Pacific Time Zone business hours, focusing on delivering exceptional claims experiences and driving employee performance.

Key Responsibilities

• Oversees the performance and development of a team of 10-15 adjusters and vendor partners
• Addresses escalated customer situations and negotiates complex claim settlements
• Analyzes unit reports to support the achievement of business unit objectives

Required Qualifications

• California Claims Manager license
• Experience in managing claims operations and leading teams
• Strong background in handling complex bodily injury claims
• Ability to work during Pacific Time Zone business hours
• Proven track record in performance management and coaching