California Licensed Claims Manager

Job Summary

Leading a team of adjusters in a fully remote capacity, the California Licensed Claims Manager will deliver exceptional chat-based claims support, drive performance through coaching, and ensure compliance with claim handling standards.

Key Responsibilities

• Manages and oversees performance of vendors and adjusters
• Oversees negotiation of complex claim settlements and resolution of customer conflicts
• Analyzes unit reports to support business unit objectives and enhance team effectiveness

Required Qualifications

• Experience in bodily injury claims management
• Proven track record in coaching and employee supervision
• Strong negotiation skills with a focus on conflict management
• Ability to analyze performance metrics and implement strategies for improvement
• Familiarity with insurance claims processing standards