California Licensed Client Success Manager
Job Summary
To support a growing client base, the full-time California Licensed Client Success Manager will consult with clients to identify needs, analyze data for solutions, and enhance client relationships while working in a hybrid remote environment.
Key responsibilities
- Consult with clients to define needs and determine the scope of investigations for solutions
- Analyze data related to claims and client relationships to recommend actionable solutions
- Manage account retention efforts by attending quarterly review meetings and providing reports on accounts at risk
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 5 to 10 years of related experience in client success or account management
- Specific knowledge of California Labor Code and its application to Workers' Compensation
- Experience in conducting customer satisfaction surveys and reporting
- Strong technical skills related to Workers' Compensation programs
Complete Job Description
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