California Licensed Crisis Counselor

Job Summary

Providing crisis intervention and emotional support, the full-time California Licensed Crisis Counselor will offer services via telephone, ensuring timely responses to help-seekers while working remotely from Wednesday to Sunday, 2:30 PM to 11:00 PM PST.

Key responsibilities

• Offers crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds
• Completes safety assessments, safety planning, and follow-ups with help-seekers
• Mentors volunteers during their training process and maintains accurate documentation of interactions

Required qualifications

• Minimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred
• Possess a high school diploma or equivalent
• Strong interpersonal skills with the ability to engage empathetically with individuals from diverse backgrounds
• Demonstrated ability to effectively use web-based platforms and electronic documentation systems
• Open availability and flexibility to work within the program's operating hours, including weekends and holidays