California Licensed Crisis Counselor

Job Summary

Providing crisis intervention and emotional support, the full-time California Licensed Crisis Counselor will offer assistance to help-seekers via telephone, working remotely with a schedule of Saturday-Monday from 12:30pm-9:00pm and Tuesday-Wednesday from 1:00pm-9:30pm PST.

Key responsibilities

• Offers crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds
• Completes safety assessments, safety planning, de-escalation, and follow-up with help-seekers
• Mentors volunteers during their training and provides ongoing mentorship

Required qualifications

• Minimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred
• High school diploma or equivalent
• Strong interpersonal skills and emotional intelligence
• Ability to effectively use web-based platforms and electronic documentation systems
• Open availability and flexibility to work within the program's operating hours, including weekends and holidays