California Licensed Crisis Counselor

Job Summary

Providing crisis intervention and emotional support, the part-time California Licensed Crisis Counselor will assist help-seekers via telephone in a fully remote capacity, working 20 hours per week with a focus on quality assurance and timely response.

Key responsibilities

• Offers crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds
• Completes safety assessments, safety planning, de-escalation, and follow-up with help seekers
• Maintains accurate documentation of interactions in real time and mentors volunteers during their training process

Required qualifications

• Minimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred
• Possess a high school diploma or equivalent
• Strong interpersonal skills with high emotional intelligence
• Ability to effectively use web-based platforms and electronic documentation systems
• Open availability and flexibility to work within the program's operating hours, including weekends and holidays