California Licensed Crisis Counselor

Job Summary

Providing crisis intervention and emotional support, the part-time California Licensed Crisis Counselor will offer services via telephone, working remotely from Friday to Tuesday during the hours of 11:00 PM to 3:00 AM PST, while ensuring quality assurance and efficiency in handling help-seeker calls.

Key responsibilities

• Offers crisis-counseling services via phone, aiming to answer 95% of calls within 20 seconds
• Completes safety assessments, safety planning, de-escalation, and follow-ups with help seekers
• Mentors volunteers during their training and provides ongoing mentorship

Required qualifications

• Minimum of six months of relevant behavioral health experience, with one year in crisis intervention or suicide prevention preferred
• High school diploma or equivalent
• Strong interpersonal skills and emotional intelligence
• Ability to effectively use web-based platforms and electronic documentation systems
• Open availability and flexibility to work within the program's operating hours, including weekends and holidays