California Licensed Crisis Supervisor

Job Summary

A company is looking for a 988 Shift Supervisor.

Key Responsibilities

• Manage and support call flow on the Crisis Line
• Ensure compliance with program standards, contracts, policies, procedures, and guidelines by crisis counselors and volunteers
• Provide oversight and support for crisis counselors and volunteers, including training needs and performance evaluations

Required Qualifications

• High school diploma or equivalent
• Minimum of one year experience as a Crisis Counselor or similar role
• Proficient in using Microsoft Office Suite and crisis line software
• Knowledge of HIPAA, DMH policies, and emergency mental health service regulations
• Basic supervisory skills to manage volunteers and crisis counselors