California Licensed Customer Service Agent

Job Summary

A company is looking for a Customer Service Representative-Call Center.

Key Responsibilities

• Support incoming calls, emails, and online chats from customers
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Record details of all customer interactions and actions taken

Required Qualifications, Training, and Education

• High School diploma/GED
• Some call center experience desired
• Customer service experience desired
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire
• Excellent computer skills including Microsoft Excel, Word, and Outlook