California Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative to support the Client Services team with various customer-related inquiries.

Key Responsibilities

• Manage daily responsibilities while assisting internal and external clients
• Resolve escalated customer inquiries and maintain a high level of service
• Anticipate client needs and provide solutions that exceed expectations

Required Qualifications

• 2-3 years of experience in a similar role within a Contact Center
• Proven track record of providing exceptional client service
• Experience in handling escalated matters
• Strong computer skills, proficient in Microsoft Office and GSuite
• Ability to maintain schedule flexibility, including evenings and weekends